rabjee Privacy Policy
We are committed to protecting your personal information. This Privacy Policy explains what data rabjee collects, why we collect it, how it is used, and the rights you hold over your own information.
This Privacy Policy ("Policy") describes how rabjee ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the User") who access or use the rabjee platform, including our website at rabjee.bio, any associated mobile applications, and all related services.
rabjee takes the privacy of its users seriously. We are committed to handling your personal information with transparency, integrity, and in compliance with applicable data protection principles. By creating an account on rabjee or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.
This Policy applies to all personal data collected through your use of the rabjee platform, whether you are browsing as a guest, a registered player, or a verified account holder. It should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are available on this site.
rabjee does not sell your personal data to third parties. We collect only what is necessary to operate the platform, verify your identity, process transactions, and comply with our legal obligations. You have the right to access, correct, and request deletion of your personal data at any time.
Full name, date of birth, nationality, and government-issued identification details such as your National Identity Card (NID) number or passport number. This data is required for KYC verification and age confirmation (21+).
Email address, mobile phone number, and the city or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi). We use this to communicate account updates, transaction confirmations, and support responses.
Payment method details including your registered bKash, Nagad, Rocket, or Upay mobile number, and partial bank account references where applicable. We do not store full card numbers or banking credentials on our servers.
Records of games played, bets placed, wager amounts in BDT (৳), game outcomes, session durations, and bonus usage. This data helps us provide a personalised experience and fulfil our responsible gaming obligations.
IP address, device type, operating system, browser type and version, referring URLs, pages visited, and session timestamps. This information is collected automatically when you use the rabjee platform and is used for security, fraud prevention, and site optimisation.
Records of any messages, live chat transcripts, support emails, or feedback submissions you send to rabjee. We retain these records for service quality assurance and to maintain an accurate history of any account-related disputes.
rabjee processes your personal data only for specific, legitimate purposes. The primary lawful bases on which we rely are: the performance of a contract with you (operating your account), compliance with legal obligations (KYC, AML), our legitimate business interests (fraud prevention, platform security), and your consent (marketing communications).
We use your data for the following purposes:
- Account Management: Creating, maintaining, and administering your rabjee player account, including identity verification and age confirmation.
- Transaction Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank channels, and maintaining an accurate record of all financial activity on your account.
- Legal and Regulatory Compliance: Satisfying our obligations under applicable anti-money-laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) requirements.
- Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, collusion, and any other conduct that violates our Terms and Conditions.
- Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, applying self-exclusion and deposit limit tools, and flagging accounts that may require intervention or support referrals.
- Customer Support: Responding to your enquiries, resolving disputes, and maintaining service quality via live chat and email support.
- Platform Improvement: Analysing aggregated and anonymised usage data to improve the design, performance, and range of games and features available on the rabjee platform.
- Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS — only where you have provided consent. You may withdraw consent at any time by contacting our support team.
rabjee will not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your explicit consent or establishing another valid legal basis for processing.
rabjee does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your information with carefully selected third parties only where necessary and only for the purposes set out in this Policy. These include:
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner Bangladeshi banks, to process your deposits and withdrawals securely.
- Identity Verification Providers: Third-party KYC service providers who assist us in verifying the identity and age of our players in compliance with responsible gaming obligations.
- Game Software Providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, which may receive limited technical data (such as session tokens) necessary to deliver their game content on our platform.
- Technology and Infrastructure Partners: Cloud hosting, security, and analytics service providers who process data on our behalf under strict data processing agreements and are prohibited from using your data for their own purposes.
- Legal and Regulatory Authorities: Where we are required by law, court order, or regulatory direction to disclose personal data — for example, in the context of an AML investigation or a legal dispute.
Where we share data with third-party processors, we require them to maintain appropriate technical and organisational security measures and to process your data only on our documented instructions.
rabjee will never sell your personal data to data brokers, advertisers, or any other commercial third party. Any third party receiving your data from us does so solely to perform a service on rabjee's behalf or as required by law.
The rabjee platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with the site. The following types of cookies may be placed on your device:
You may control optional cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the rabjee platform. Strictly necessary cookies cannot be disabled as they are essential to platform security.
rabjee retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
- Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
- Transaction records: Financial transaction data, including deposit and withdrawal records in BDT (৳), is retained for a minimum of seven (7) years.
- KYC verification documents: Identity documents submitted for verification are retained for the period required by applicable regulations, typically five (5) years following the end of the customer relationship.
- Support communications: Live chat transcripts and support email records are retained for three (3) years.
- Marketing consent records: Records of your consent to or withdrawal from marketing communications are retained for the duration necessary to demonstrate compliance.
When your data is no longer required, rabjee will securely delete or anonymise it in accordance with industry-standard data destruction practices.
To exercise any of these rights, please contact the rabjee support team via live chat on the platform or by emailing [email protected]. We will respond to all valid requests within 30 days. In some cases — for example, where retention is required by law — we may not be able to fully honour a deletion request, and we will explain the reasons in our response.
rabjee employs industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the rabjee platform is encrypted in transit using SSL/TLS technology.
- Encrypted Data Storage: Sensitive data including identity verification documents and payment references are stored in encrypted form on secured servers.
- Access Controls: Access to personal data within rabjee is restricted to authorised personnel on a strictly need-to-know basis, with role-based access controls and audit logging.
- Two-Factor Authentication: rabjee supports two-factor authentication (2FA) for player accounts as an additional layer of account security.
- Regular Security Reviews: Our platform and infrastructure undergo regular security assessments to identify and remediate vulnerabilities.
While rabjee takes all reasonable precautions to safeguard your data, no system is entirely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, rabjee will notify affected users promptly in accordance with applicable notification obligations.
You are responsible for keeping your account password confidential and for ensuring that no unauthorised person has access to your rabjee account. If you suspect any unauthorised access to your account, contact our support team immediately via live chat.
Every page on rabjee is served over HTTPS with SSL encryption. Look for the padlock icon in your browser's address bar as confirmation that your connection is secure. Never share your account password with anyone — rabjee staff will never ask for it.
rabjee reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Any revisions will be published on this page with an updated effective date at the top of the document.
Where changes are material — meaning they significantly affect how we process your personal data or your rights as a data subject — we will take reasonable steps to notify you directly, such as via email to your registered address or a notification displayed upon your next login to the rabjee platform.
Your continued use of the rabjee platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. We encourage you to review this page periodically to stay informed about how rabjee protects your information.
If you have any questions about this Privacy Policy, the data rabjee holds about you, or your rights under this Policy, please contact our support team at [email protected] or via live chat, available 24 hours a day, 7 days a week.
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